Return Policy

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must be in the original packaging.

Several types of products are exempt from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift card
• Downloadable software products
• Some health and personal care items 

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain circumstances where only partial refunds are given:

• Book with obvious signs of use.
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
• Any item not in its original condition, damaged or missing parts not due to our error.
• Any item that is returned more than 30 days after delivery

Refund

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing returns

If you still haven’t received your refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still haven’t received your refund, please contact us at {email address}.

Sale items

Only regular price items can be returned. Sale items cannot be returned.

Exchange

We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at {email address} and send your item to: {physical address}.

Gift

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or the gift giver sent the order to themselves to give to you later, we will send the refund to the gift giver and they will be notified of your refund.

Need help?

For questions regarding returns and refunds, please contact us at support@kitoxy.com .