Order Policy

Order Process

By placing an order on User Heaven, you confirm that all details provided are accurate. After placing an order, you will receive a confirmation email, which does not guarantee order acceptance. We reserve the right to cancel or refuse any order due to incorrect pricing, stock unavailability, or suspected fraud.

Payment

Full payment is required before order processing. We accept major credit cards, PayPal, and other digital payment methods.

Shipping & Delivery

We aim to process and ship orders within 2-5 business days, but delivery times may vary based on location and shipping method. We are not responsible for delays caused by shipping carriers or customs.

Order Changes & Cancellations

You may request order modifications or cancellations within 24 hours after placing the order. Once the order is processed, cancellations may not be possible.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, contact us at support@kitoxy.com  within 7 days of delivery. We may require photo proof before issuing replacements or refunds.

Returns & Refunds

For details on eligible returns and refunds, refer to our Return Policy.

Order Tracking

Once your order is shipped, a tracking number will be provided.

For any questions regarding orders, please email us at support@kitoxy.com .